Paint Playground App

What are your payment options?

Currently, we offer a monthly or yearly subscription.

 

Do I need Wi-Fi or data to use this app?

An active internet connection is required to download and install the app. After this process is complete, the app will work anywhere!

 

Are there any ads in this app?

Nope. And there never will be.

 

How do I get a refund for an accidental purchase?

All payment processes are controlled by Google Play (Android) or Apple Store (Apple). Please refer to the store’s refund policy and contact their support teams for payment-related issues or refund requests.

Apple Support: https://support.apple.com/en-my/billing 

Android Support: https://support.google.com/googleplay/answer/15574897?hl=en

 

How do I cancel my subscription?

On iPhone

1. Tap “Settings”.
2. Tap your name.
3. Tap “Subscriptions”.
4. Tap the desired subscription to cancel.
5. Tap “Cancel Subscription”.

On Android

1. Tap Google Play Store.
2. Tap on your profile (top right corner of your screen).
3. Tap “Payments & Subscriptions”.
4. Tap “Subscriptions”.
5. Tap “Cancel Subscription”.

Please cancel at least 24 hours before the end of the subscription period to avoid a renewal charge. Once expired you’ll be unable to open pictures completed while you were a subscriber.

 

How do I restore a subscription when I accidentally deleted the app?

On iPhone

1. Tap “Settings”.
2. Tap your name.
3. Tap “Subscriptions”.
4. Tap on the app to restore.
5. For further assistance reach out to Apple Support: https://support.apple.com/en-my/billing

On Android

1. Tap Google Play Store.
2. Tap on your profile (top right corner of your screen).
3. Tap “Payments & Subscriptions”.
4. Tap “Subscriptions”.
5. Tap “Resubscribe” or “Restore”.
6. For further assistance reach out to Android Support: https://support.google.com/googleplay/answer/15574897?hl=en

 

What happens when my subscription ends?

Your subscription will auto-renew for the same original price and duration period (monthly or yearly).

 

How do I purchase this app?

1. Please ensure you have an internet connection.
2. Tap on any locked content.
3. Pass the skill-testing question.
4. Follow the standard purchasing process.

 

How often do new theme packs get added?

New theme packs are released every 1-2 months. Follow us on FB to vote for the theme packs you want to see!

 

How do I report a bug or glitch in the app?

We strive to produce a flawless user experience but when glitches happen report it to us by:

1. Access adult controls.
2. Tap “Help and Support”.
3. Tap “Send Query”.
4. Let us know the issue you’re experiencing, and we’ll respond ASAP.
5. In the unlikely event the app crashes, navigate to our website paintplaygroundapp.com and report it via our “Contact Us” page.
6. Thanks for helping keep the app running smoothly!